Doubletree by Hilton Cambridge Garden House

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Great central location and view over the river.

No hot water on arrival due to boiler failure. Continental breakfast charged at same rate as Full English.

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Good location. Good facilities. Given that car parking was extra, appreciated the fact that I could park free for the whole of the day of leaving.

Charging for breakfast and parking rather unusual. Given the fuss made of the refurbished restaurant, found the breakfast experience rather out of sync with the elegance of the rest of the hotel. Also surprised by the £1 "voluntary" payment that appeared on my bill !

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Very relaxed atmosphere. Attentive staff but not overly so. Nice touch was the glass of bubbly when our waitress at dinner found we were celebrating a birthday

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Generally, very comfortable especially bar area

Breakfast self service system does not work as well as it could due to lack of space at serving areas

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I thought the hotel expensive, it was impossible to use the bar in the evening as there was a large wedding, the room was small and they failed to order my paper.

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There seemed to be a problem in coping with the breakfast service on Saturday morning. Too few staff to clear tables ready for following eaters which resulted in quite a queue and quite a wait for breakfast.

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The staff were helpful, pleasant and available but not intrusive. They were keen to become involved and help in our arrangements.

Breakfast was under-staffed and the food ran out more than once. Availability of table supplies like milk and butter were somewhat random. Evening meals can afford to take their time but breakfast needs to be delivered efficiently. It is something by which I always judge a hotel and was on this occasion the only service which was below standard.

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Free upgrade to executive room overlooking river

constant air conditioning sound throughout the hotel (day and night)

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Pleasant view over the river with no traffic noise.

Our room was not ready for check-in at 3 pm as advertised.

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central

noise from a disco

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The room had enough space and nice view. Location and facilities (Sauna, Pool) were also its advantages.

The shower was leaky at joint . No apologies about this point from the receptionist after my complain.