Best Western Falmouth Beach Resort Hotel & Conference Centre

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My only point of concern is that I believed that I would be charged the full amount of £90 by yourselves, I was then charged £45 by the hotel I am currently unsure if I have payed you £90 or £45. This is not clear at the time of booking.

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the pool area was good and much enjoyed by the children. Staff were very friendly.

It didnt take advantage of the views in the bar area and ground floor areas generally. Also bar area seemed very bitty, no areas to congregate around ie. fireplaces!!

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Breakfast

Decor a little tired

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The efficient and friendly staff. The food was very good indeed. The indoor pool ,sauna etc were the best we have seen.

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The view

The room was dirty even the bed linen was black in parts and the headboard covered with dust. Reception staff not welcoming and did not advise where things were they didnt want to know. Food was cold and service in restaurant very bad staff in all departments had no interest at all. Was never offered a wine list with dinner and even had to ask for water

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The view from our room

The indifferent manner of the reception staff upon arrival. Nobody smiled or welcomed us and they seemed board and uninterested in their job.

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Its proximity to the beach and easy access to the town centre.

Breakfast service fell short of expectations. Refreshment of the hot dishes was slow and fried eggs were often over-cooked. Bacon was thick and chewy. Our favourite tea, darjeeling wasn't available. Finding a hotel parking place was very difficult

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Can't really say - arrived midnight and was up and away by 0800 Hrs next morning, without breakfast! (Didn't have time). I have stayed there before though, so that's as good a recommendation as it could get, i suppose

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Very helpful staff at the swimming pool and the restaurant. Swimming pool was lovely, no deep end: not out of your depth for the average adult and also very clean.

Reception staff were a bit cold especially compared to all the other staff in the hotel.

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A very good breakfast

There were two weddings taking place this weekend and the hotel bar was open for 24 hours, we could have been informed an email would ave been nice, but when we told the staff that we were kept awake until 3am they did not seem to bothered.

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Luckily the Hotel has good leisure facilities

The hotel staff require training in customer service and the hotel was uncomfortably hot